How will I get my digital STLs?
We will fulfill all STLs through MyMiniFactory. As soon as funds arrive (usually 14 days after the campaign ends) we will send all STLs through MyMiniFactory to your Backerkit email addresses.
For those of you whose MMF and Backerkit email addresses do not match, we will send out surveys within a few days after that to allow you to claim your STLs.
Last updated: July 24, 2026 09:17
How soon will the physical pledges ship?
We will ship out the physical pledges as they are created, so you could get yours as early as a month after the campaign closes.
We typically finish all physical pledges from our campaigns within 1-3 months, although if there is a particularly large number of orders, your order might take longer.
Last updated: July 24, 2026 09:18
If I choose Pay Over Time, when will I get my pledge?
Backerkit will not allow us to send out fulfillment surveys until all payments have been received. For physical pledges we will still get your order printed and ready, but it will not ship until the full payment has been received.
Last updated: July 24, 2026 09:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.